Retail Manager

Shopping Centres | North England

Our client seeks a very talented and ambitious individual to become a key member of the management team for this exciting retail and tourist destination. You will forge very close working relationships with all retail tenant partners to create a "centre of excellence" in terms of customer satisfaction, visual excitement and store presentation. You will take a pro-active partnership approach to help tenant retail brands to maximise their full trading potential.

This will include detailed analysis of tenant performance to identify areas of weakness / opportunity, and to provide a comprehensive package of support to each brand in terms of practical guidance, training and mentoring to help them improve performance. You will also act as the "guardian" of visual presentation standards within the centre, and ensure that every tenant problem / issue is dealt with in a prompt and professional manner.

This is a front-line, hands-on role which requires high levels of energy, enthusiasm and diplomacy. It is vital that you are able to generate a culture of collaboration and participation with tenants, whilst simultaneously ensuring that standards are achieved and enforced consistently throughout the centre. The ultimate objective is to drive sales performance, tenant profitability and customer satisfaction.

Success in this role should quickly lead to further career development within the organisation; if you have the desire, ambition and experience to succeed, then this is a very direct pathway to Centre Management and beyond within this fast-expanding international portfolio.

They are looking for at least 5-7 years operational experience with a blue-chip retail, department store or shopping centre environment. We are looking for inspirational leadership qualities and a passion for delivering service excellence through teamwork. To succeed in this demanding role, you must combine entrepreneurial and commercial thinking with very sound financial, analytical and operational skills.